Please call or email us with the online inventory number of your watch selection.
Orders may also be placed online with payment via credit card. All online orders will be confirmed by phone or email.
One of our highly-qualified watch experts will become your personal assistant.
Live order assistance Monday - Friday 9:00 a.m. - 5:00 p.m. Central Standard Time
Toll Free: 1.800.842.8625 - Domestic: 972.392.7676 - International: 001.972.392.7676
Shipments incoming to Wingate's Quality Watches for trade, sale, repair or return should include your name, address, phone or email address and a brief description of the transaction or repair.
If you are making a return to us for an exchange or refund, please enclose a copy of your original invoice.
If you have any questions pertaining to the proper packaging or shipping of your watch or watches, please do not hesitate to call.
We recommend that you ship your watches to us either by Federal Express Priority Overnight or 2Day Delivery, United Parcel Service (UPS) Next Day or 2nd Day Air or by United States Postal Service Registered Mail.
Please arrange your own insurance coverage on your shipment. We will contact you the day we receive your watch.
Certified Previously Owned Watches
100% satisfaction is our guarantee. Upon delivery we offer a full Three-Day Inspection/Return Privilege on all of our “Certified Previously Owned” watches. If you are not completely satisfied with your purchase, we will refund your payment (less shipping charges) upon receipt of the watch in our office. Please Contact Us by the third business day after you receive the watch if for some reason you decide to return it. The watch must be in the same condition it was received. This has been our customer 100% satisfaction guarantee for more than 38 years.
Never Worn/New Watches
A watch can only be sold as “Never Worn/New” one time! When our customers order a “Never Worn/New” watch they expect exactly that, a watch that has not been previously worn or used by someone else. Many retailers and online stores have very liberal return policies on “Never Worn/New” watches. Chances are, if you order a luxury watch from one of these stores you may receive a watch that you thought was “Never Worn/New” but may have been worn by someone else and then returned -- perhaps even dropped or damaged.
To ensure that our customers receive a true “Never Worn/New” watch, we do not accept returns on “Never Worn/New” watches.
Our expert watchmakers carefully inspect and meticulously recondition all our previously owned timepieces to as like-new condition as possible. Our customers are absolutely amazed at the beautiful condition and operation of our certified previously owned watches. Additionally, our watchmakers certify and authenticate all timepieces before we purchase them for our inventory. Our detailed certification process and careful reconditioning process guarantees all our watches are running great, all are authentic, and look like new!
We have chosen not to inflate the cost of our watches with added long-term warranty expenses that our customers will most likely never need. We also realize that most of our customers live outside the Dallas area and would prefer future service work to be done by a watchmaker in their area for greater convenience. This policy also eliminates extra shipping expenses by our customers when only minor adjustments and repairs might be necessary in the future. Many times round trip shipping and insurance fees can exceed minor adjustments and repair costs that could be done locally.
If you have a question or problem with a watch you have just received, please contact us promptly upon receiving your package. Our goal is for you to be 100% satisfied with your watch.